Clear information about the data we use.

Who we are

My Merchant Desk is operated by Jonathan Giardina, trading as My Merchant Desk (ABN 78 901 864 414). In this policy, “we”, “us” and “our” refer to that business.

What this policy covers

This policy explains how My Merchant Desk (“we”, “us” or “our”) handles personal information when you visit the website, create an account, purchase a membership, use the toolkit or contact us.

Information we collect

Depending on how you use the service, we may collect:

• your email address and account identifier;
• membership, payment-status and subscription information;
• information you include in a contact or support request; and
• limited technical records needed for security, troubleshooting and reliable operation.

Your imported eBay records

Imported CSV files and the working transaction, stock and expense records created from them are processed and stored locally in your browser. The current toolkit does not synchronise those records to a My Merchant Desk cloud account.

Buyer-contact fields such as names, addresses, email addresses and phone numbers are not needed by the toolkit and are ignored during import. You remain responsible for keeping local backups because browser data can be removed when a browser is cleared, reset or replaced.

How we use information

We use the information we collect to provide password-free account access, confirm membership, process support requests, operate and secure the service, meet legal obligations and improve reliability. We do not sell personal information.

Service providers

We use trusted providers to operate parts of the service, including Supabase for account authentication, Resend for transactional email, Stripe for payments and subscription management, and our website hosting provider. These providers process information under their own privacy and security terms and may process it in Australia or other countries.

Stripe handles payment-card details directly. My Merchant Desk does not store complete card details.

Storage, security and retention

We take reasonable steps to protect the information we hold. No internet service can guarantee absolute security. Account, membership and support records are retained only for as long as reasonably required for the purposes described above, including legal, tax, dispute and fraud-prevention requirements.

Your choices

You can delete locally stored toolkit records using the toolkit’s delete controls. To ask about personal information held in your account, request correction, or request account deletion, use our contact form. Some records may need to be retained where required by law.

Changes to this policy

We may update this policy when the service or legal requirements change. The current version and update date will remain available on this page.

Contact

Questions or complaints about privacy can be submitted through the My Merchant Desk contact page or emailed to support@mymerchantdesk.com.au. We will review and respond within a reasonable time.