Refunds & cancellation
Clear annual renewal and cancellation terms.
Your membership renews annually. You can stop the next renewal without losing access to the period you have already paid for.
Service provider
My Merchant Desk memberships are supplied by Jonathan Giardina, trading as My Merchant Desk (ABN 78 901 864 414).
Annual renewal
The founding membership costs A$39 per year and renews automatically each year unless cancelled before the next renewal date. Your account and Stripe billing portal show your membership status and provide the cancellation control.
Cancelling renewal
You can cancel future renewal at any time through your account’s billing controls. Cancellation normally takes effect at the end of the current paid membership period, so you can continue using the toolkit until then. You will not be charged for the following year.
Change-of-mind requests
Because membership provides immediate access to a digital service, we do not generally provide a refund solely because you change your mind after access has begun. Contact us promptly if you believe a payment was duplicated, made in error or affected by exceptional circumstances, and we will review the request fairly.
Problems with the service
Your rights under the Australian Consumer Law continue to apply. If the service has a major problem, cannot be supplied, or does not meet an applicable consumer guarantee, you may be entitled to a remedy such as correction of the problem, cancellation or a full or partial refund. Nothing on this page limits those rights.
How to request help
Use our contact form and choose “Account or payment”, or email support@mymerchantdesk.com.au. Include the email address used for the membership and a brief description of the issue. Do not include card details.
Cancel through your account before the renewal date if you do not want the membership to renew for another year.